FAQ

Please contact your account manager, if your question is not resolved by the FAQ.

Click on a question to see the full answer.
After searching the products in the online shop, add them to your shopping cart, check them out, verify the Shipping Address, and submit your order. Our Team will take care of your order afterwards.

First Step: Choose the items and add them to your cart

Check your cart
Please note that the items that are not in stock will move to your backorders. Items that are open for preorder will move to your preorders. Items from both lists will be added to your next order as soon as they are available.
For the prepayment method, please wait until your prepayment invoice has been issued. It can be found in your account on Invoices.

Please use your invoice number as a bank transfer reference, so that our bookkeeping team can easily relate to your payment immediately.

To proceed with the payment of your invoice, please use the following bank details:

ADC Blackfire Entertainment GmbH
Bank: Commerzbank
Bank Code: 36040039
Account Number: 120672101
IBAN: DE62360400390120672101
SWIFT / BIC: COBADEFFXXX
For shipping terms, please click the following link:
www.blackfire.eu/service/shipping
Check your orders within your account page or by following this link: Orders

If you need essential extra support, changes or information contact your Account Manager.
Check your Invoices within your account page or by following this link: Invoices
If there is visible damage to the delivery german law applies and you have to report the damage to the delivery agent so they can inform us. View our Terms and conditions.

In the case of damages open a claim within 7 days of receiving the goods, on the following link https://claim.blackfire.eu/ and fill out the form appropriately; then, our claims department can assist you.

Due to a careful screening process claims can take up to a few days.
If you want more information about the Organized Play in Blackfire, visit the following link www.blackfire.eu/en-gb/organized-play.

If you got any questions, please don‘t hesitate to contact our Organized Play Team per mail at op@blackfire.eu.
Due to the nature of our business (B2B) and the fact that we have customers from all over the world with different VAT systems, our prices are listed as net-prices.

For shipping within Germany, the individual VAT will be added later in the invoicing process.

Once you log in with your password, the prices you read on the website are the final prices with all the global and selected discounts applied.
Please wait until your products appear in an invoice; afterward, you can settle the invoice.
Once ordered items are available for shipping, they will be combined into a final order which can be found in your account here and will be shipped immediately.
To be able to consider you as a potential customer, we set a minimum turnover of 5.000€ after 6 months.
If you do not reach this goal at the end of the 6 months after activation, we will have to refrain from cooperation.
Laden
Laden
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